Reporting & KPIs

The numbers a workshop actually runs on

Hours available against hours sold. What the inspections found and how much of it you sold. Sales this month against the same month last year. All of it from the work orders, timers and payments your team already records — no spreadsheet, no export to build it.

BOOKAR KPI dashboard overview
KPI dashboard

Labour recovery as a number, not a feeling

Hours are counted for every kind of work the workshop sells — labour, MOT, inspections, VHCs and tyres — so the total is a total. Against the hours staff were on site, that is labour recovery; per technician, it is utilisation and productivity, with the bonus threshold you set.

  • Hours sold, by kind of work

    Quantity, hours and revenue in five columns. MOT and tyre fitting count as bay time without dragging the average labour rate down.

  • The inspection funnel

    Identified, authorised, declined, awaiting an answer — and the work that was staged and never presented to anybody.

  • By advisor, by range

    Filter to one service advisor; quick ranges for this week, this month, last month; a target labour rate on the chart.

  • Sales year on year

    Net sales by calendar month, one line per year, any year switched off.

Hours sold by kind of work on the KPI dashboard's Workshop tab
Sales year on year line chart
The Tracker's Needs Attention list
Today, not last month

The Tracker says what is wrong right now

Reports look back. The Tracker looks at the live work orders and lists what needs attention, worst first — before the customer rings. Twelve checks run on every page load; the free-text parts of the job get an on-demand summary when you ask for one.

  • A job with no technician, no bay, or an on-site car with no key tag
  • Out-of-stock parts with no purchase order raised
  • An authorisation request unanswered for two days, or work started on a job the customer declined
  • Finished but not collected; completed but never invoiced; an invoice past its due date — at any age
Reports

Every report, per location or across the business

Each one prints, and exports to CSV or Excel over the whole filtered set — not the page on screen.

Sales

Revenue by labour, parts, tyres and MOT; VAT analysis by rate; year on year by month.

Payments & end of day

Money through the till by method, outstanding balances, and the day book with every document and the payments that settled it.

Operations

Vehicles on site, work in progress, MOTs carried out with pass and fail, bookings by source.

Productivity & staff hours

Hours sold against hours attended per technician; a daily breakdown per employee and a payroll export.

Inventory

Stock value, movements, low stock per branch, supplier spend, returns and credits.

Customer value

Spend and visits per customer and per fleet, and who has not been back.

Marketing

MOTs due month by month and how many are not booked yet; how many customers you can actually reach, and why the rest cannot be; NPS.

Discount authorisation

Every discount applied, who applied it and who authorised it.

Management

Monthly targets per location for sales, margin, and parts profit plus labour sales — with progress against each.

The home page

What the morning looks like

Vehicles on site, today's bookings, new online bookings since anyone last looked, new reviews, and the shortcuts your business uses — the same for every location.

  • New online bookings

    A banner that is dated, clickable and shared across staff, so a booking is not missed because it was seen on one screen.

  • New reviews

    The reviews that have landed since the tile was last cleared.

End of day

The sheet the accountant asked for

Every invoice and credit note posted in the day, split labour, parts, external and other, with the payments that settled each one and the balance remaining; VAT by rate; money through the till by method; supplier invoices posted. Landscape print, CSV and Excel.

  • Any range up to a year

    A day for the till, a month for the accountant, a quarter for the VAT return.

  • Exports that match the screen

    The export is the same rows, the same filters, the same totals.

See your own labour recovery

Bring a month's invoices to the demo and we will show you what the dashboard would have said about it.

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