Your phone system, wired into the customer record
Vostel is a UK hosted phone system — cloud PBX, desk handsets and a softphone app, on a one-month rolling contract. The BOOKAR integration connects it to your customer records so the phone stops being a separate tool.
When a customer rings, BOOKAR shows you who it is and links straight to their open work orders before you have picked up. When you need to ring them back, you click the number. And every call — in, out or missed — is logged on the customer's communication history alongside their texts and emails.
Coming soon — register your interest and we will let you know when the Vostel integration goes live.
Vostel in BOOKAR — at a glance
- Incoming calls
- Caller matched to the BOOKAR customer
- Open jobs
- One click to their live work orders
- Outbound
- Click-to-call from any phone number
- Call log
- On the customer's communication history
- Status
- Coming soon
What the Vostel integration does
The aim is simple: whoever answers the phone should already know who is calling and what is going on with their car.
Caller ID screen-pop
An incoming call is matched against the phone numbers on your customer records. Their name and vehicle appear in BOOKAR as the phone rings, so nobody has to ask for a registration to find them.
Straight to their open work orders
The screen-pop links to the customer's open jobs. “Is my car ready?” is answered by looking at the work order that is already on screen, not by walking into the workshop.
Click-to-call
Every phone number in BOOKAR becomes a button. Click it and your Vostel handset or softphone dials — no reading numbers off a screen and keying them in.
Every call logged
Inbound, outbound and missed calls are recorded against the customer with the time, duration and who took it. If a customer says they rang last Tuesday, you can see that they did.
One communication history
Calls sit in the same timeline as booking confirmations, reminders, VHC links and two-way texts, so the whole conversation with a customer is in one place.
Unknown numbers handled
A number BOOKAR does not recognise is flagged as a new caller, and can be attached to a customer record as you take the booking so the next call is recognised.
From the job to Vostel and back
Four steps, all of them inside the work your team is already doing.
Get a Vostel phone system
Vostel supplies the hosted PBX, numbers, handsets and the softphone app. Existing numbers can be ported across.
Connect it to BOOKAR
Link your Vostel account to your BOOKAR garage and map each extension to a BOOKAR user, so calls are logged against the person who took them.
Calls come in
The caller is matched to a customer record and their details and open work orders are shown as the phone rings.
Calls go out and get logged
Click any number to dial. Every call is written to the customer's communication history automatically.
Why garages want it
The phone is still how most customers reach a garage. It should know as much about them as the rest of your system does.
- Answer with the customer's name and their car already on screen
- “Is it ready yet?” answered from the work order in seconds
- No mis-dialled numbers — click to call from the record
- A record of every call, for the customer who says they were never told
- Calls, texts and emails in one communication history
- Missed calls visible against the customer, so they get called back
About Vostel
Vostel is a UK telecoms provider based in East Sussex, supplying hosted cloud phone systems to businesses across the country. Its hosted PBX runs on desk handsets or a softphone app over your existing broadband, with UK numbers included.
Unlike most business phone suppliers, Vostel sells the handsets rather than leasing them and runs on a one-month contract, so there is no long tie-in. The system includes call recording, missed-call alerts, voicemail to email, a call-back option for callers, and Microsoft Teams integration.
Visit VostelVostel — the facts
- Based in
- East Sussex, UK
- Product
- Hosted cloud PBX, handsets and softphone app
- Contract
- One month rolling
- Also does
- Call recording, Teams integration, missed-call alerts
Common questions about Vostel
When will the Vostel integration be available?
It is in development now. Get in touch and we will let you know as soon as it is live on your BOOKAR account, and can arrange your Vostel phone system in the meantime.
Do I need to change my phone numbers?
No. Your existing numbers can be ported to Vostel, so customers keep ringing the number they already have.
Will it work with my current phone system?
The integration is built for Vostel's hosted PBX. If you are on a different system, talk to us — Vostel can usually move you across without downtime and without a long contract.
Are calls recorded in BOOKAR?
BOOKAR logs that a call happened — when, how long, and who took it — on the customer's history. Call recording itself is an optional Vostel feature and the recordings stay in Vostel.
The rest of the stack
BOOKAR connects to the suppliers, data providers and payment platforms a UK garage already runs on.
Be first to know when Vostel goes live
Tell us you are interested and we will let you know the moment the integration is available on your account — and show you the rest of BOOKAR in the meantime.
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