An AI receptionist that can actually book the job
Most AI phone services take a message. ReceptionMate takes the booking — because it is connected to your live BOOKAR diary rather than to a form that someone has to process afterwards.
It answers within a ring, day or night, identifies the caller and the vehicle, quotes the right service at your prices, offers slots that are genuinely free, and creates the booking. By the time the call ends, the job is in the diary.
Live integration — ReceptionMate connects through the BOOKAR Partner API.
ReceptionMate in BOOKAR — at a glance
- Answering
- 24/7, within a ring
- Caller
- Recognised by phone number
- Vehicle
- By registration, on file or live DVLA
- Booking
- Created in your live BOOKAR diary
- Access
- Scoped, data-minimised Partner API
What the integration lets ReceptionMate do
The connection is deliberately narrow. It covers the booking conversation and nothing else — no financials, no staff data, no work-order internals.
Recognise the caller
Look the customer up by the number they are calling from, so a regular is not asked to spell their name and address again.
Know the vehicle
Look a registration up against your records — including history and outstanding advisories — or fall back to a live DVLA lookup for a vehicle you have not seen before.
Quote your prices
List the services that apply to that vehicle with your own pricing, so the caller is quoted what you would quote them.
Offer slots that exist
Availability comes from your real diary and capacity, so the times offered are ones you can actually honour.
Create, reschedule, cancel
Bookings are created and confirmed on the call, and can be rescheduled or cancelled later with a reason recorded.
Scoped and minimised
The connection is a credential limited to the booking flow, tied to one garage, and the responses never carry financials, staff details or work-order internals.
From the job to ReceptionMate and back
Four steps, all of them inside the work your team is already doing.
Divert your calls
Set up call forwarding to ReceptionMate for out of hours, for overflow, or for everything.
Connect to BOOKAR
We issue a scoped Partner API credential for your garage. It can only reach your own booking flow, and can be revoked at any time.
Calls get answered
The caller is identified, the vehicle is looked up, the right service is quoted and real slots are offered.
The job is in your diary
The booking is created in BOOKAR with the customer, vehicle and service attached — ready for your morning.
Why garages turn it on
A missed call is not a neutral event. It is a booking that goes to whoever answered theirs.
- Nothing rings out at lunchtime, on an MOT, or at 7pm
- Bookings land in the diary, not in a voicemail queue
- Callers recognised, so regulars are not re-interviewed
- Quotes given at your prices, not approximated
- No double bookings — availability comes from your real diary
- The front desk freed up for the customer in front of them
About ReceptionMate
ReceptionMate is an AI receptionist built specifically for UK garages and MOT centres rather than adapted from a general-purpose call-answering tool. It answers within a ring, 24/7, and handles the booking conversation end to end.
It uses a set of trained agents for different parts of the job — a receptionist for intake, a service advisor for pricing and more involved bookings, and an aftersales agent for follow-up and reminders — with escalation to a human where a call needs one.
Visit ReceptionMateReceptionMate — the facts
- Built for
- UK garages and MOT centres
- Availability
- 24/7, answers within a ring
- Also does
- SMS confirmations and reminders
- Connects via
- The BOOKAR Partner API
Common questions about ReceptionMate
What can ReceptionMate see in my BOOKAR account?
Only what the booking conversation needs: customers by phone number, vehicles by registration, services and prices, availability, and the bookings it creates. The connection cannot reach financials, staff records or work-order internals.
Can it double-book my diary?
No. Availability comes from your live diary and capacity in BOOKAR, and bookings are created through the same logic your own team uses — not written into a separate calendar.
Do I have to divert all my calls?
No. Most garages start with out of hours and overflow, so the phone is covered when the counter is busy, and keep answering the rest themselves.
The rest of the stack
BOOKAR connects to the suppliers, data providers and payment platforms a UK garage already runs on.
See ReceptionMate working inside BOOKAR
Book a demo and we will show you the integration on a real job, using the suppliers and systems your garage already uses. No obligation, and no scripted tour.
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