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Payments

The repair the customer was going to put off

Every workshop knows the conversation. The vehicle needs the work, the customer agrees it needs the work, and then the number lands and the job becomes next month's problem — or somebody else's.

Klarna lets the customer spread the cost while your garage is paid in full up front. In BOOKAR it is offered through your Stripe connection, so it appears as a payment option on online payments without a second processor to manage.

Available as a payment method through your Stripe connection, where you have Klarna enabled with Stripe.

Klarna in BOOKAR — at a glance

For the customer
Pay later or spread the cost
For the garage
Paid in full, up front
Risk
Carried by Klarna, not by you
In BOOKAR
Through your Stripe connection
Best for
Cambelts, clutches, big MOT failures
Capabilities

What it changes on the counter

Finance on a repair is not about selling harder. It is about the customer being able to say yes to work they have already accepted is necessary.

The customer spreads it

Klarna's pay-later and instalment options let the cost be split over time rather than landing in one go.

You are paid in full

The garage receives the whole amount up front. The instalments are between Klarna and the customer.

The risk is not yours

Credit risk and collection sit with Klarna, so you are not running an informal payment plan out of the office drawer.

Deferred work gets done

Advisories and red items are far more likely to be authorised when the cost can be spread — which is better for the car and for your workshop loading.

No second processor

It runs through the Stripe connection you already have, so there is no extra integration to set up in BOOKAR.

Familiar to customers

Klarna is already used widely in UK retail, so most customers recognise it and know how it works before you explain it.

How It Works

From the job to Klarna and back

Four steps, all of them inside the work your team is already doing.

1

Enable Klarna with Stripe

Klarna is enabled as a payment method on your own Stripe account, subject to Stripe's and Klarna's terms.

2

Quote the job as normal

Nothing changes about how the estimate is built or authorised in BOOKAR.

3

Customer chooses at checkout

Where Klarna is enabled and the customer qualifies, it appears as an option on the payment page.

4

You are paid up front

The payment settles to your Stripe account like any other, and the job is marked paid in BOOKAR.

Benefits

Why it matters for a workshop

The gap between the work a vehicle needs and the work a customer authorises is usually about cash flow, not about trust.

  • Fewer deferred repairs walking out of the door
  • Higher authorisation rates on advisories and MOT failures
  • A straight answer when a customer asks about paying monthly
  • No informal credit arrangements for your office to chase
  • The full amount in your account either way
  • A payment option customers already recognise
The Partner

About Klarna

Klarna is one of the best-known buy-now-pay-later providers in Europe, offering pay-later and instalment options across millions of retailers, including a large presence in the UK.

For a merchant, the model is straightforward: the customer spreads the cost, the merchant is paid in full up front, and Klarna takes the credit risk in return for a fee on the transaction.

Visit Klarna

Klarna — the facts

Type
Buy now, pay later
Merchant is paid
In full, up front
In BOOKAR
Via your Stripe connection
Terms
Set between you, Stripe and Klarna
Questions

Common questions about Klarna

Do I get paid in instalments too?

No. The garage is paid in full up front. The instalment arrangement is between Klarna and the customer, and the credit risk sits with Klarna.

What does it cost?

Klarna charges the merchant a fee per transaction, agreed through your Stripe account rather than through BOOKAR. Your Stripe dashboard is where those terms live.

Does every customer qualify?

No — eligibility is decided by Klarna at checkout. Where a customer does not qualify, the normal card payment options are still there.

See Klarna working inside BOOKAR

Book a demo and we will show you the integration on a real job, using the suppliers and systems your garage already uses. No obligation, and no scripted tour.

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